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Unpacking Observations
Media Type:
Articles
Time Investment:
4 - 6 minutes
Date Added:
12/18/2022
Date Created:
2022
Many people consider a true observation as something that all can agree on. Some people use the video camera analogy – a true observation is “what a video camera can see and hear.” This perpetuates the myth of the neutral, unbiased observer. There are three layers of observation: External, Internal, and Systemic. Understanding these layers is key to connecting with the depth of the needs, and to create greater shared understanding.
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