How To Know If Someone Has Been Heard

Author Image
Trainers:
Media Type:
Trainer Tips
Time Investment:
1 - 2 minutes
Date Added:
6/11/2022
Date Created:
2005

Trainer Tip: People tend to look, act, and sound softer when they have been more fully heard. If you're unsure whether someone has been heard and you want to be cautious, you may ask them, “Is there anything else you’d like me to hear?”. If you try to reason with or educate them before they're heard, they'll likely respond negatively. After they're heard, you may notice a willingness on their part to listen and proceed.

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