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When Hearing A “No”
Demanding Versus Persisting
Media Type:
Trainer Tips
Time Investment:
2 - 3 minutes
Date Added:
12/20/2021
Date Created:
2005
Trainer Tip: When they say "no", acknowledge what people are saying "yes" to. From there, you persist towards a resolution that values both party's needs, without demand. Persisting is when we try to meet needs by continuing to connect with another. Demanding is when we insist someone do something, or else face negative repercussions. Showing care and willingness to work with people can help them to want to collaborate and resolve conflict.
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